Invisalign
Reviews and Complaints
Customer Service: continuation of old claim
Preferred solution: Continuation of service
Help with some questions on treatment
Preferred solution: Full refund
Trouble with current Doctor treatment
They can't find my son's consultation appointment where it's supposed to happen or that it's even set up
Preferred solution: Let the company propose a solution
Need of aligners
I need replacement aligned.
User's recommendation: Don’t put your trays in the garbage disposal.
Thought I was Crazy
Preferred solution: Let the company propose a solution
User's recommendation: Research invisalign risks better than I did - but where are they listed anyway?
The product has not been delivered
Patient info on app not being recognized
Claim Invisalign
User's recommendation: stay away
Do not use
Preferred solution: Deliver product or service ordered
Allegedly illegal sales practices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | London, EnglandMake sure they have aligned your jaw and bite correctly.
Thank you for replying Invisalign. Recently I have found out that this is actually the dentist who is the problem.
Apologies for my misunderstanding (I believed Invisalign planned treatment) the dentist concerned led me to believe that for 3 months.
Seriously, I feel you should stop him providing your brand. I have decided to stop treatment and have reported the dentist to the GDC, the governing body in UK.I now have a refund but worry about his ability to practice.
Still not heard from Invisalign despite complaining directly to my dentist and it being forwarded to Invisalign. I wonder if they are scared they will be sued???
I am making a complaint through my dentist tomorrow at my appointment also
I would like someone to contact me and resolve my complaint. Without effective complaints procedure for the ultimate customer, it is a shame someone has to go to such long lengths to try and resolve a problem.The game of chinese whispers is a big part of the problem. This is a medical procedure and it deserves proper information and due care from the outset.I feel Invisalign are liable under the human rights act.
- Technology
- Clincheck planning
Preferred solution: Someone to do the job correctly
Don’t
Preferred solution: Full refund
Resolved: Overpriced, no results, rude service
I have already had braces 2x and got invisalign to fix one tooth (my upper left canine) that had shifted and was now hitting my bottom tooth. That's it.
After 2 years, not only is the tooth not fixed, but my bite doesn't close properly anymore, and my bottom front teeth that were bonded with a metal retainer previously and were straight, now look crooked. I now have to get a full set of regular braces on. I expressed my discontent with the service that I was provided and was told basically that despite getting no results and being more unhappy/uncomfortable with my bite and smile than when I began, that I still owe them the money (I am paying monthly) even though I was promised at the beginning that this particular doctor's work was "guaranteed" and he failed with my teeth. I really did not anticipate that it would mess up teeth that were already straight before, I'm not sure why it was even being adjusted because it was perfect to begin with.
I did not even ask for a full refund, but simply to not have to continue paying monthly for services not rendered since my issue did not get resolved and I have to still get a full set of regular braces now after 2 years of invisalign. They said no. I would not recommend this service to anyone. Their refund and cancellation policy needs to be better explained upfront as well to prevent this kind of heartache later on in situations like mine.
Other issues that i had - inexperienced techs working on my mouth causing me pain and dragging out my appointments, appointments never started on time (always 20 mins late at least, I almost got up and left once because I go to appointments during work and I'm expected to be back at a reasonable time), and super rude orthodontist who was really arrogant and dismissed my concerns whenever I tried to talk with him about how uncomfortable I was. The whole thing was one huge mistake and I regret signing up for Invisalign and paying an arm & a leg to get treated really poorly and not get the results I wanted.
- Cosmetic appearance
- End results
- Sharp edges
- Bleeding and pain caused by aligners and mount points
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Thank you! I asked about cleaning the tray, and my ortho said, "They don't really get dirty." Also, they put on permanent brackets! So much for the braces being "virtually invisible." Off to see if I can join a class-action lawsuit.
AHPRA investigation, recently cleared invisalign, but that just means they have good lawyers and deep pockets $$$, invisalign still a very dodgy company with a very dodgy product , steel braces are the only way to go for reliability and safety of your health and wellbeing . I think you should try and peruse your class action, if that fails just post this website to your community facebook chat sites .